Refund policy

Return & Exchange Policy

What is your return policy?

We accept returns within 7 days of the purchase date. To qualify for a return, the item must be unused unopened, and in its original condition. Please note that certain products, or items marked as final sale, may not be eligible for returns.

 

How do I initiate a return or exchange?

To initiate a return or exchange, please contact our customer support team at customercare@ngents.com Provide order number and a brief explanation of the reason for the return or exchange. Our customer support representatives will guide you through the process.

 

Who covers the return shipping costs?

Customers are responsible for return shipping costs, unless the return is due to an error on our part or if you receive a damaged or defective item.

 

What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately with your order number and a photo of the item. We will assist you in arranging a replacement.

 

Which items cannot be returned or exchanged?

Fragile products without original seals, opened or used items, and products not in their original packaging cannot be returned or exchanged. Products obtained through promotional incentives or giveaways, as well as items returned due to customer discretion, are not eligible for the return process.