Shipping policy

Shipping FAQs:

Where do you ship your products?

We currently offer shipping within Pakistan due to export restrictions on liquids.

 

What are the shipping costs?

A shipping cost of PKR 200 will be applied to all orders.

 

How long will it take to receive my order?

Orders are typically processed within 1-2 business days. Standard delivery, after processing, can be expected in 1-2 days within Karachi, and 2-3 days in Pakistan, depending on your location.

 

Can I track my order?

Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order using the provided tracking number on our website or the carrier's website.

 

I think my order has been lost, what should I do?

If you believe your order has been lost please email us quoting your order number from your order confirmation email.

 

How do I contact NGents?

You can email us at customercare@ngents.com, and our customer service team will reply as soon as possible, certainly within 24 working hours.   

 

How can I cancel my order?

You may cancel your order within 1 hour of order placement. Post-expiry of the period, no requests shall be entertained by us.